Ehecatl Contact Center Eng

ABOUT US

About us Experience

About us /

Ehecatl is a company that aims to increase the value of our Customers as a Person or Company.

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Experience /

We are a committed and professional team that combines technical skills with those of quality processes, guaranteeing the correct execution of Software Projects.
SERVICES

Software On Demand Mobile apps UX & UI Cloud Solutions Business analysis Support & Maintenance

Software On Demand /

Analysis, design, development, testing and integration of enterprise software solutions through agile methodologies. Development of products focused on business processes, and optimization through measurable systematic solutions.

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Mobile apps /

The first four-month period of 2018 384 million smartphones were sold in accordance with Gartner and the demand for premium cell phones continues to rise. This continuous demand means that the number of services demanded by the world population is increasing. In March 2017 more than 2.8 million apps available on Google Play and 2.2 million apps available on the App Store are registered.
At Ehecatl® we can support you in developing the mobile solution that takes your business to the next level.

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UX & UI /

The new generation of software must imply that usability and accessibility are aligned to the purpose of software, for this purpose good practices of User Experience (UX) and user interface (UI) design are used.

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Cloud solutions /

Design, develop and to implement cloud or hybrid solutions. We help you migrate your applications to the cloud, reduce costs with IAS or PAS, or if you are thinking on a cloud native solution, we can help you

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Business analysis /

Business analysis is the practice of allowing change in a company by defining needs and recommending solutions that add value to stakeholders. Business analysis allows companies to articulate the needs and reasons for change, and design and describe solutions that can offer value.

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Support & Maintenance /

Keeping the due diligence of the physical infrastructure and software in an organization can take time away from the need. Take into account security, deployments of new solutions, updates, migrations, etc. can remove the attention of what corresponds the core business of the company. At Ehecatl® we can support you to support and maintain information technology under a defined service agreement, reduce risk and unnecessary expenses by hiring a customized service .

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SOLUTIONS

Ehecatl CRM EH POS CONTACT CENTER EH NOM 35 Business Management Software Human capital Service Car Manager

Ehecatl CRM /

CRM can be a useful tool if within the organization you want to improve accessibility to sales information and customer follow-up, with a collaborative work approach.

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EH POS /

Robust point of sale solution for all your storage needs, sales inquiries and movement management.

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CONTACT CENTER /

Contact Center is the ideal tool for several people to send and receive messages via WhatsApp, since it is a multi-user platform that centralizes conversations with your customers in one place.

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EH NOM 35 /

The tool that will help you apply the preventive surveys of psychosocial risks, compatible with NOM 035.

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Human capital /

Web application, which allows to manage employee records and absences in real time, in addition to providing a distributed tool for the administration of vacations, permits and incapacities.

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Service Car Manager /

System for customer service management in automotive agencies or dealers.

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Business Management Software /

Web application to manage the quotes that are generated to customers.

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STUDY CASES
BLOG

Call us +52 229 9353278 +52 229 2837658
or contact us through email.

Optimize communication with your customers via WhatsApp

With the Contact Center message scheduling system you will be able to keep in touch with your clients in an organized and scheduled way

INVITATIONS

CONFIRMATION OF APPOINTMENTS

EVENT NOTIFICATIONS

AFTER SALES MONITORING

REMINDERS

TECH SUPPORT

How does Contact Center work?

Contact Center is the ideal tool for several people to send and receive messages via WhatsApp, since it is a multi-user platform that centralizes conversations with your customers in one place.

Benefits of implementing CC

Improve your Costumer Experience (CX)

Create conversations that grow into lasting relationships.

Learn more about the functions with a DEMO of the system.

Organize your work team

The MULTI USER mode allows you to assign and control who is responsible for monitoring each client, this way it will be easier for you to measure and guide your results.

Increase your conversion rate

Tracking & safety

You will know how to follow up with each client regardless of whether another person was handling their case, avoid using personal whatsapp accounts. Likewise, the transaction information and your business processes will be protected by using a single communication channel.

Access to information 24/7

You will have all the history of the conversations with the clients, to avoid outsourcing information and quickly access the client's requirements when necessary.

Tracking & safety

You will know how to follow up with each client regardless of whether another person was handling their case, avoid using personal whatsapp accounts. Likewise, the information of transactions and your business processes will be protected by using a single communication channel.

Access to information 24/7

You will have all the history of the conversations with the clients, to avoid outsourcing information and quickly access the client's requirements when necessary.

Link Contact Center to your CRM